Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Great service, efficient and friendly team. Would highly recommend the tenancy finding service. Katie was great at keeping me updated.

Holly – Landlord
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Review from allAgents on 23/10/2024, relating to employees...
A photo of Katie Proctor Katie Proctor
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Really happy with the service Up Estates provided. They were prompt to get my property advertised and found me multiple perspective tenants within a week. Excellent communication too. Thanks Chloe!

Ruman Sandhu – Landlord
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Review from Trustpilot on 23/10/2024, relating to employees...
A photo of Chloe Kerwin Chloe Kerwin
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Communication was clear and helpful. Great liaison with solicitors and purchasers. Easy to contact and get answers to questions. Transparent fixed fees. Supportive and responsive to queries.

Catherine Ryde – Seller
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Review from Trustpilot on 04/10/2024, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Chris Maughan Chris Maughan
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Elena was very patient and helpful while waiting for the delays from my previous landlord. Upon receipt of the required information, very speedily helped get me moved in.

Drew – Tenant
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Review from allAgents on 30/09/2024, relating to employees...
A photo of Elena Copaciu Elena Copaciu
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Both Jade and Demi were friendly and helpful and kept us informed. I would recommend Up Estates.

Jayne Green – Seller
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Review from Google Reviews on 26/09/2024, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Demi Highbury Demi Highbury
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Emily and the rest of the team at Up were brilliant! They were always really helpful and empathetic, even in the face of a pretty protracted and troublesome chain!

Georgina – Seller
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Review from allAgents on 26/09/2024, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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Attentive, supportive, good communication. Feel like they are thoughtful about ensuring the property gets the best tenants

Kingsley – Landlord
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Review from allAgents on 19/09/2024, relating to employees...
A photo of Elena Copaciu Elena Copaciu
A photo of Keeley Goadby Keeley Goadby
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Excellent company friendly easy to communicate with

Kelly Edwards – Seller
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Review from Google Reviews on 18/09/2024, relating to employees...
A photo of Becky Arrowsmith Becky Arrowsmith
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Jade and Emily, as well as Chris and Aliyah, were very helpful throughout the process, which was very fast as they helped us with all our enquires very fast. They made the buying process very easy for us. Thank you Up Estates for the great work!

Isabel – Buyer
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Review from allAgents on 17/09/2024, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
A photo of Chris Maughan Chris Maughan
A photo of Aliya Uddin Aliya Uddin
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We had a great experience with Up Estates. The support from Jade and Emily was very good; communication was great and they always helped us through the process and to clarify all our questions. Will definitely recommend to work with them.

Eduardo Antonio Valenzuela – Seller
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Review from Trustpilot on 17/09/2024, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Ever since starting the process with Up Estates we have had a smooth and positive experience.

Jade and the rest of the team have been absolutely fantastic and have consistently responded to any queries we have had very promptly. Jade also provided us with a great experience when viewing a property. She provided us with detailed knowledge on the house and area and was happy to answer all of our questions.

Up Estates have been very professional and have made the process of buying a property as smooth as possible. I would like to thank Jade and the team for all their hard work.

Josh Palmer – Buyer
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Review from Trustpilot on 17/09/2024, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Demi Highbury Demi Highbury
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Charlotte, Emily and the rest of the team have been absolutely fantastic to work with from the beginning of our sale to completion. Charlotte came out to value our house and gave us a fair and realistic valuation and was honest from the outset. As soon as we gave Charlotte the go ahead, she had our property photographed on the same day and also listed on Rightmove which we thought was fantastic. For the price you pay them, I am still shocked with the top notch service we received as our house sold in the first set of viewings!

Sejal – Seller
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Review from Trustpilot on 16/09/2024, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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