Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

We chose Up Estates to sell our property with, based on a recommendation. And I am SO GLAD that we did! Jade was superb and sold our house within a week, securing the price that we were after. Jade also assisted us in buying our new property the same week, which all went smoothly. It was a fantastic start, and this continued when we were passed over to Emily, who has been our sales progressor and case handler. There are no words other than WOW. Emily has a special skill in making you feel extremely valued as a customer, as she is always available to assist and nothing feels like too much trouble. 5 stars doesn’t feel like enough of a shout out for how outstanding she has been. She really is a star!!

Charlie Young – Seller
Five star rating icon
Review from Trustpilot on 12/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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We needed a quick sale and Up Estates were so integral to ensuring this happened for us!

Jade and the team were amazing, their communication was fantastic, they explained the process to us and kept us updated on viewings and progress. Jade was always on hand to help, willing to go above & beyond and provided great advice.

Jade and her team are great at what they do and I'm really grateful for all their help in selling our property.

Jade Skilling – Seller
Five star rating icon
Review from Google Reviews on 11/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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After living in Essex for over 40 years, I moved to Coventry about 10 weeks ago to be close to family as I get older. I was lucky enough to find a flat for sale near to my son quite quickly and arranged a viewing with Up Estates. The flat is exactly what I wanted, so I put in an offer which was accepted. So now we are in the process of all the necessary work until completion date. I feel very lucky to be in the care of my estate agent firm who have been accompanying me through the process so far with professionalism and friendliness and always been very understanding and helpful towards my questions and concerns. I am very happy to be I their hands during this process and feel very confident that the remaining stages of the process will also be dealt with in the best possible manner. Many thanks to Grace, Jade and Demi

Jutta Austin – Buyer
Five star rating icon
Review from Trustpilot on 11/06/2025, relating to employees...
A photo of Demi Highbury Demi Highbury
A photo of Jade Neale Jade Neale
A photo of Grace McElhinney Grace McElhinney
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Up Estates made the whole house buying process quick and easy (especially doing it all by myself). Simon and Becky showed great communication and answered all of my questions at the start of the process and Emily followed the sales progressions throughout and Demi chased completion right at the end when the sellers solicitor communication lacked. It couldn’t have gone any better - thanks Up Estates!

Jade – Buyer
Five star rating icon
Review from allAgents on 11/06/2025, relating to employees...
A photo of Becky Arrowsmith Becky Arrowsmith
A photo of Simon Gallacher Simon Gallacher
A photo of Emily Norbury Emily Norbury
A photo of Demi Highbury Demi Highbury
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Great experience with Jade and the Up Estates team. They gave clear instructions and times, which made the viewing process easy and hassle-free.

Pauli – Buyer
Five star rating icon
Review from Trustpilot on 10/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Jade and everyone else at Up Estates were excellent. All communications were super clear and they were always super fast to respond. They built good relationships with potential buyers who were all complimentary. Highly recommended!

RB – Seller
Five star rating icon
Review from Trustpilot on 09/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Jade has been fantastic keeping me informed at every step.I have loved the dashboard where I could login and see the relevant information regarding my house sale.

Colin Haynes – Seller
Five star rating icon
Review from Trustpilot on 04/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Each member of the team were very professional and helpful. The efficiency of them selling our property was first class.

Bernie Wilson – Seller
Five star rating icon
Review from Trustpilot on 03/06/2025
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Was looked after all the way by Emily and her colleagues at up estates when selling my bungalow, organising viewings and processing discussions on price etc. She took the strain of me. A big thank you

Michael Buckenham – Seller
Five star rating icon
Review from allAgents on 02/06/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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After a long struggle with UP Estates trying selling my property 3 times with no problem but people pulling out.
At long last my sale had gone through and moving Friday.
The professionalism,great advertising and enthusiasm to sell my property has been second to none. This couldn’t have been possible without the team at UP and the hardworking of Emily.
She kept me up to date with what situation was with all parties and constantly strived to help me move.
Thank you to Emily and team

Elaine – Seller
Five star rating icon
Review from allAgents on 02/06/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Communication was good. Reliable & always helpful

Steve Melling – Seller
Five star rating icon
Review from allAgents on 02/06/2025
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Excellent services for landlords

Ridha Hamila – Landlord
Five star rating icon
Review from allAgents on 01/06/2025
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