Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

From the very first meeting with UP Estates we have been pleased with the service we have received. They currently manage our letting. They are an approachable team of professionals and have been efficient in dealing with any issues that have been raised. Katie has been our main point of contact and we are pleased with her professionalism - proactive, friendly and efficient. Thank You.

Angela Dawes – Landlord
Five star rating icon
Review from Trustpilot on 15/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
quotation mark graphic

I have used Up estates to sell many homes since they started their business. We have always received good advice and they are willing to discuss the sales price. They are professional and good communicators. Becky was excellent in negotiating with buyers and Emily was great in the sales progression keeping the solicitors informed and the buyer. I had prompt emails and call backs , she was busy. Simon did take some lovely photos. They are very competitive in price. Great value money. I have moved 19 times so I have experiences before Up estates started but they are the local number 1 company. We wish them all the best with their future business

Angela Courtney – Seller
Five star rating icon
Review from allAgents on 14/07/2025, relating to employees...
A photo of Simon Gallacher Simon Gallacher
A photo of Emily Norbury Emily Norbury
A photo of Becky Ball Becky Ball
quotation mark graphic

Very professional, robust, innovative and supportive business. Chris and his team are always there to help and advise. Special thanks for Chloe who's doing an amazing job for me with lettings management. 5 STAR !!!

Dominik Gorgol – Landlord
Five star rating icon
Review from Google Reviews on 14/07/2025, relating to employees...
A photo of Chris Maughan Chris Maughan
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic

I’ve chosen Up Estates as the letting agent for my property, and I couldn’t be happier with the service. From my very first conversation, the whole lettings team have been incredibly helpful and responsive with any queries I’ve had.

Throughout the entire process, they’ve kept in touch regularly, which has given me great peace of mind. Chloe, who manages my property, is fantastic, she always keeps me updated, and communication with her has been really easy and straightforward.

I would highly recommend Up Estates to anyone looking for reliable and professional letting services.

Hema Patel – Landlord
Five star rating icon
Review from Trustpilot on 12/07/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic

I've had an excellent experience dealing with Up Estates. From start to finish, the team has been professional, responsive, and supportive. A special thank you to Elena, who has been outstanding to work with - her communication, efficiency, and professionalism made the entire process smooth and stress-free.

Also, a big shout-out to Kezia in the accounts team, who has been equally helpful and professional, handling everything with great attention to detail and always quick to assist. Overall, Up Estates has a fantastic team, and I highly recommend them to anyone looking for a reliable and well-organised estate agency.

Sathiskumar Devadas – Landlord
Five star rating icon
Review from Trustpilot on 11/07/2025, relating to employees...
A photo of Elena Copaciu Elena Copaciu
A photo of Kezia Maughan Kezia Maughan
quotation mark graphic

A great experience with Katie, she is fantastic. Always keep us updated on everything happening and we had no issues so far.

Pardeep Singh – Seller
Five star rating icon
Review from Google Reviews on 11/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
quotation mark graphic

Very proactive and helpful letting agent. Do full check in and check out reports, sort council tax, utilities on check in/out and provide meter readings for tenant and landlord. Chloe did a great job helping me refurbish the property after a difficult tenant left it in a poor state plus advising me generally. Other team members I've dealt with have been good too.

Mark Matley – Landlord
Five star rating icon
Review from Trustpilot on 11/07/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic

We dealt with Up Estates during our purchase and were really impressed with the service that we received. Aliya and Emily were both brilliant and kept us informed throughout the process. Thanks again both!

Katie – Seller
Five star rating icon
Review from Trustpilot on 11/07/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
quotation mark graphic

This company has been a great help selling my property. The service is very streamlined from start to finish and the staff are always helpful and efficient.

John – Seller
Five star rating icon
Review from allAgents on 10/07/2025, relating to employees...
A photo of Becky Ball Becky Ball
quotation mark graphic

Very good service from Katie ☺️ has been helped for few years!!!

Ms Ling – Landlord
Five star rating icon
Review from Google Reviews on 10/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
quotation mark graphic

Great communication, very friendly staff, always helpful and easy to reach

Hanan – Tenant
Five star rating icon
Review from Trustpilot on 10/07/2025
quotation mark graphic

We currently purchasing our first home and had the pleasure of working with Jade as our estate agent. From start to finish, she was incredibly helpful, always easy to contact, and genuinely friendly. As first-time buyers, we had lots of questions, but Jade was patient, knowledgeable, and made the whole process feel much less stressful. Her communication was excellent, and she kept us updated every step of the way. We couldn’t have asked for a better experience – thank you, Jade!

Kelly – Buyer
Five star rating icon
Review from Trustpilot on 10/07/2025, relating to employees...
A photo of Jade Neale Jade Neale
quotation mark graphic