We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.
From the outset Up Estates have been knowledgeable, professional, dedicated and approachable during the quest to sell our property.
Our house is far from standard in terms it’s construction, age, location and boundary legalities, but our dedicated contact Aliya made herself familiar with all of this.
The service we have received has been as good you’d get from any traditional agents charging a percentage based fee, but with Up’s fixed fee the cost to us has been much lower, and as they still have local offices we could drop in and see them if we needed to.
All the viewers sent to us had been vetted, cutting out time wasters.
Highly recommended!
We’ve had a really positive experience selling our home with Up Estates. From start to finish, the service has been excellent, and we always felt well supported throughout the whole process.
Charlotte did a fantastic job when she visited to take the photos — professional, friendly, and made the house look its best. Once the property went on the market, Aliya kept us updated on the sales progress with regular touch points, which really reassured us that everything was moving in the right direction.
After the sale was agreed, Emily has been brilliant with her clear communication and consistent updates. She always kept us informed about what was happening next and made the whole post‑sale process feel smooth and well organised.
Overall, a great team effort and a genuinely positive experience. We’d definitely recommend Up Estates to anyone looking to sell their home.
Up Estates were very professional and supported fully throughout the process of selling my house recently. Aliya was our point of contact and she was always prompt at replying and she guided us through the process. The entire team at Up Estates is really good.
Up estates have managed my property for several years now and I can honestly say its been a pleasure. Special mention to Katie who keeps me up to date with the rental market & ensures my property is looked after to the highest of standards.
We’ve used Aliya at Up Estates twice now, and each time she’s been absolutely fantastic. She’s incredibly helpful, keeps us fully updated throughout the entire process, and makes everything feel smooth and stress-free.
We wouldn’t hesitate to recommend Up Estates, and especially Aliya if you’re lucky enough to work with her.
We chose UP Estates in Coventry primarily because of their fixed fee structure and the strong reviews on their website, and overall, our experience has been very positive.
Aliya, who was our main point of contact throughout the process, was exceptional. We spoke with her frequently, and she was always approachable, professional, and clearly very knowledgeable about the market. She made herself consistently available and was always at the end of the phone when we needed advice or reassurance.
At one stage, when our house seemed to be taking longer to sell than I had expected (perhaps due to my own impatience), I considered bringing in another estate agent alongside them. However, Aliya took the time to talk this through with me. She asked what I believed another agent could do differently or better, and in hindsight, she was absolutely right—there wasn’t anything that would have improved the situation. Her honesty and confidence in their service really stood out.
Throughout the process, we felt supported and well-informed, and Aliya’s professionalism and dedication were a key part of that. Based on our experience, we would happily recommend UP Estates to others looking to sell their property.
Excellent service from start to finish—professional, responsive, and supportive throughout the entire process, making my property purchase smooth and stressfree.
Great service through entire process. Always easy to connect to a team member and get quick answers. Emily, our lead sales progressor was very proactive in chasing all parties involved and updating us throughout the entire process. All contributed towards a smooth sale and minimal stress.
Absolutely first rate experience with UP from the start to the very finish. The team could not have been more helpful and accommodating throughout. Extremely proactive and clear and concise in communicating 6 and offering sound/ reasonable advice. Incredible value for money too compared to other local competitors.
Could not have asked for any more
Fully Recommend using Up Estates for all of your property transactions. They offer a first class service at an affordable price. Our first interaction with Up Estates was with Charlotte. Charlotte arrived on time, was really friendly and helped us make some inform decisions about the sale of our property, as well as a suite of fantastic photos to promote our advert.
We were then supported through the remainder of the process by Aliya. Aliya is absolutely fantastic at what she does. Her persistence, understanding & support was excellent. We can't thank Aliya and the team at Up Estates enough for helping us move house.
We've used Up Estates for several years now to manage our two rental properties and have been very pleased with the professional standard of service both from the organisation generally and from our regular customer contact Elena.
Their fixed price service also particularly suits our needs.
We have worked with Elena for a long time now, and it has been a very positive experience for us. She is always quick to resolve issues we have and is incredibly knowledgeable and helpful. Elena gives us complete confidence that our properties are in safe hands. Thanks to her ongoing support and guidance, we are much more informed and confident as landlords.
