Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

A great experience with Katie, she is fantastic. Always keep us updated on everything happening and we had no issues so far.

Pardeep Singh – Seller
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Review from Google Reviews on 11/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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This company has been a great help selling my property. The service is very streamlined from start to finish and the staff are always helpful and efficient.

John – Seller
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Review from allAgents on 10/07/2025, relating to employees...
A photo of Becky Ball Becky Ball
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Very good service from Katie ☺️ has been helped for few years!!!

Ms Ling – Landlord
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Review from Google Reviews on 10/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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Great communication, very friendly staff, always helpful and easy to reach

Hanan – Tenant
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Review from Trustpilot on 10/07/2025
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We currently purchasing our first home and had the pleasure of working with Jade as our estate agent. From start to finish, she was incredibly helpful, always easy to contact, and genuinely friendly. As first-time buyers, we had lots of questions, but Jade was patient, knowledgeable, and made the whole process feel much less stressful. Her communication was excellent, and she kept us updated every step of the way. We couldn’t have asked for a better experience – thank you, Jade!

Kelly – Buyer
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Review from Trustpilot on 10/07/2025, relating to employees...
A photo of Jade Neale Jade Neale
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I’ve recently sold and bought through Up Estates and couldn’t be happier with the service throughout. Charlotte was brilliant from the outset and Jade did a great job managing the negotiations both my sale and purchase. She communicated clearly and ensured everything moved along smoothly. Emily deserves a special mention – she was exceptional in progressing the transaction on both sides. A genuinely professional and hardworking team – highly recommend!

Mark G – Seller
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Review from allAgents on 09/07/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Fantastic service from everyone at Up Estates, after a long winded start where someone pulled out of the chain, everyone got straight on it and eventually it all came good. Just want to say a big thank you to everyone at Up Estates, i would recommend them to everyone who wants a top service when buying or selling a property-THANK YOU

Paul Carter – Seller
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Review from Trustpilot on 09/07/2025
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Great team at Up Estates, really friendly, helpful and personable. Would highly recommend.

Lee Clayton – Landlord
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Review from Trustpilot on 09/07/2025
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Up Estates have been great to work with and have made managing by buy to let property seamless. I can’t recommend them highly enough to those looking for rental property management.

Tom Lawrence – Seller
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Review from Trustpilot on 09/07/2025
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Great service and communication from Katie and the team.
Katie really guided us the right way and was extremely helpful.
Would definitely recommend!

Pam Mahay – Landlord
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Review from Trustpilot on 09/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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We recently worked with Emily in UP Estates to purchase our property and she was really amazing and super helpful every step of the way.
Communication and professionalism was a 100.
Thank you so much Emily and UP Estates 😊

Samantha Agbaeze – Buyer
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Review from Trustpilot on 01/07/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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My partner and I visited a house in Coventry that proved to be a bit too close to A45, however, Demi Highbury was not only very friendly and courteous but also well prepared in terms of any type of information about the house, including when different parts of the it were built or renovated... by far the best customer services so far. Thank you!

Emil Karadzhov – Buyer
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Review from Trustpilot on 28/06/2025
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