Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Fantastic service from everyone at Up Estates, after a long winded start where someone pulled out of the chain, everyone got straight on it and eventually it all came good. Just want to say a big thank you to everyone at Up Estates, i would recommend them to everyone who wants a top service when buying or selling a property-THANK YOU

Paul Carter – Seller
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Review from Trustpilot on 09/07/2025
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Great team at Up Estates, really friendly, helpful and personable. Would highly recommend.

Lee Clayton – Landlord
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Review from Trustpilot on 09/07/2025
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Up Estates have been great to work with and have made managing by buy to let property seamless. I can’t recommend them highly enough to those looking for rental property management.

Tom Lawrence – Seller
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Review from Trustpilot on 09/07/2025
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Great service and communication from Katie and the team.
Katie really guided us the right way and was extremely helpful.
Would definitely recommend!

Pam Mahay – Landlord
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Review from Trustpilot on 09/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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I’ve recently sold and bought through Up Estates and couldn’t be happier with the service throughout. Charlotte was brilliant from the outset and Jade did a great job managing the negotiations both my sale and purchase. She communicated clearly and ensured everything moved along smoothly. Emily deserves a special mention – she was exceptional in progressing the transaction on both sides. A genuinely professional and hardworking team – highly recommend!

Mark G – Seller
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Review from allAgents on 09/07/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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We recently worked with Emily in UP Estates to purchase our property and she was really amazing and super helpful every step of the way.
Communication and professionalism was a 100.
Thank you so much Emily and UP Estates 😊

Samantha Agbaeze – Buyer
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Review from Trustpilot on 01/07/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Excellent service from UP Estates. Recommended a higher house sales price than other agents and the house sold within a few weeks. UP managed all the viewings and chased feedback from each viewer. Always responded to emails and calls and were very switched on. I highly recommend them

Trevor Coventry – Seller
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Review from Trustpilot on 28/06/2025
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My partner and I visited a house in Coventry that proved to be a bit too close to A45, however, Demi Highbury was not only very friendly and courteous but also well prepared in terms of any type of information about the house, including when different parts of the it were built or renovated... by far the best customer services so far. Thank you!

Emil Karadzhov – Buyer
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Review from Trustpilot on 28/06/2025
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From start to finish Up Estates have been nothing but superb!

I mostly dealt with Jade who was very helpful and knowledgeable. She always acted professionally and kept me up-to-date throughout the whole process.

I felt as though Up Estates offered an exceptional service at a competitive price.

I would use Up Estates again and would recommend others too.

Louise Hooper – Seller
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Review from Trustpilot on 27/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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If you are looking for smooth buying process , Up Estates is the team you need to meet with. They stick to the target dates. They keep you informed all the details. Emily was leading it for us and honestly she was there for all time for us answering all our queries and helping us with the whole process. She did a fabulous job. Thank you Emily.

Meya Meyyappan – Buyer
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Review from Trustpilot on 25/06/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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I was extremely pleased with the great customer service at UP. They made it quick and simple to get my house on the market and it sold within the first few days. During the sale Emily kept me up to date with where we were in the process. Thankyou and I’d definitely recommend UP to friends and family.

Laura Wieckowski – Seller
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Review from Trustpilot on 22/06/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Very professional, easy to deal with and our property was sold in less than a week.

Michelle Butcher – Seller
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Review from allAgents on 21/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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