Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

My experience with upstates has been so stress free and easy. Emily, jade and alliah were fantastic in supporting what can be a stressful time. I would have and already have recommend them. 5*

Rebecca – Seller
Five star rating icon
Review from Trustpilot on 10/09/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Fantastic service by Simon and Emily when buying our home with Up Estates. Thank you for everything! Would 100% recommend if looking at buying/selling their house.

Hayley Wheatley – Buyer
Five star rating icon
Review from Google Reviews on 06/09/2025, relating to employees...
A photo of Simon Gallacher Simon Gallacher
A photo of Emily Norbury Emily Norbury
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Definitely use and recommend Upestates for a new tenancy.

Redsky – Landlord
Five star rating icon
Review from Google Reviews on 05/09/2025
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Very smooth sailing with our sale. Kept us updating at every stage of the sale. Thank you to all involved at the Binley branch.

Jonathan Thompson – Landlord
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Review from Trustpilot on 04/09/2025
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I've been working with the Up Estates lettings team for a few years now and I've always had a good experience. I've mostly worked with Katie and she's been a great help, keeping me regularly updated on how things are going with the property and clearly laying out all my options when work needs to be done or decisions need to be made. I've never had any issues and would wholeheartedly recommend their services.

Kirthika – Landlord
Five star rating icon
Review from Google Reviews on 03/09/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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Katie at up estates has been truly amazing for me and my partner. Definitely recommend 🌟

Georgia Odonnel – Tenant
Five star rating icon
Review from Trustpilot on 01/09/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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Excellent Service. Professional Staff & Highly Recommended. Chloe and team have been managing my letting property for the last couple of years. The service provided so far has been exceptional. She always paid attention to requests and concerns and addressed everything very effectively. I am very happy with my choice of choosing this agency to manage my property.

Aparna Sriram Iyer – Landlord
Five star rating icon
Review from Google Reviews on 01/09/2025, relating to employees...
A photo of Chloe Kerwin Chloe Kerwin
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I’ve been using Up Estate’s Coventry branch (Katie and the team) to manage my rental properties and overall their service has been very good. They handle the viewings and guide you through each application, making the process smooth and transparent. I also value the tailored advice they provide for each property, from market research, suggesting which appliances to add to clearly explaining important regulations. They also provide regular updates on the condition of the property. Their fixed fee structure is pretty reasonable too.

Mishal Shah – Landlord
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Review from Google Reviews on 01/09/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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Thank you Up Estates for a super impressive and professional work, great communication and been ever so helpful from the first visit and valuation to completion.

Hossein Azizi – Seller
Five star rating icon
Review from Google Reviews on 29/08/2025
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Very good service throughout the whole process of buying, fantastic communications (Emily did a great excellent job, always responsive and helpful).

Piotr S – Buyer
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Review from Trustpilot on 28/08/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Recently went through the house buying process. Our agent was Emily Norbury who was great, very responsive and helpful. She either called or emailed at each stage and helped chase things up when needed.

A – Buyer
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Review from Google Reviews on 28/08/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Good communication. Easy to contact via email or phone with prompt replies. Chased up estate agents further down the chain to better understand the hold-ups. Very professional throughout.

Geraldine Turner – Seller
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Review from Trustpilot on 24/08/2025
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