Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

We recently worked with Emily in UP Estates to purchase our property and she was really amazing and super helpful every step of the way.
Communication and professionalism was a 100.
Thank you so much Emily and UP Estates 😊

Samantha Agbaeze – Buyer
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Review from Trustpilot on 01/07/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Excellent service from UP Estates. Recommended a higher house sales price than other agents and the house sold within a few weeks. UP managed all the viewings and chased feedback from each viewer. Always responded to emails and calls and were very switched on. I highly recommend them

Trevor Coventry – Seller
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Review from Trustpilot on 28/06/2025
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My partner and I visited a house in Coventry that proved to be a bit too close to A45, however, Demi Highbury was not only very friendly and courteous but also well prepared in terms of any type of information about the house, including when different parts of the it were built or renovated... by far the best customer services so far. Thank you!

Emil Karadzhov – Buyer
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Review from Trustpilot on 28/06/2025, relating to employees...
A photo of Demi Highbury Demi Highbury
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From start to finish Up Estates have been nothing but superb!

I mostly dealt with Jade who was very helpful and knowledgeable. She always acted professionally and kept me up-to-date throughout the whole process.

I felt as though Up Estates offered an exceptional service at a competitive price.

I would use Up Estates again and would recommend others too.

Louise Hooper – Seller
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Review from Trustpilot on 27/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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If you are looking for smooth buying process , Up Estates is the team you need to meet with. They stick to the target dates. They keep you informed all the details. Emily was leading it for us and honestly she was there for all time for us answering all our queries and helping us with the whole process. She did a fabulous job. Thank you Emily.

Meya Meyyappan – Buyer
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Review from Trustpilot on 25/06/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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I was extremely pleased with the great customer service at UP. They made it quick and simple to get my house on the market and it sold within the first few days. During the sale Emily kept me up to date with where we were in the process. Thankyou and I’d definitely recommend UP to friends and family.

Laura Wieckowski – Seller
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Review from Trustpilot on 22/06/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Very professional, easy to deal with and our property was sold in less than a week.

Michelle Butcher – Seller
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Review from allAgents on 21/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Charlotte valued our property she was very good giving confidence in Up estates which made us choose you. Jade has been very pleasant and efficient Emily also regularly updating and also other stuff members a very good team effort thankyou .

Julie Ryan – Seller
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Review from Trustpilot on 20/06/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Jade and Becky were both extremely helpful in answering any ridiculous questions I had going through my first house buying process, and have continued with good communication as the sale is going on, contacting me with any updates

Emma Chester – Buyer
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Review from Google Reviews on 19/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Becky Arrowsmith Becky Arrowsmith
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I would highly recommend UP Estate agents to anyone looking to buy or sell a property. I have been with up since July last year and the team were exceptionally professional and supportive during the stresses and strains of moving house. All the team members are great, a particular mention to Jade who is very professional and knowledgeable. Aliyah again also helpful and professional. Finally when the sale actually took place I was introduced to Emily who managed the sale process and was pleasure to speak with and kept me informed of what was happening. Emily went over and beyond in keeping me informed and pressing for information. Thank you.

Debbie – Seller
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Review from Trustpilot on 16/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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Fantastic service from beginning to end professional and helpful.
Charlotte Alliah and Jade .
All excellent thanks for making the journey easier

Anne Kilkenny – Seller
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Review from Google Reviews on 14/06/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
A photo of Jade Neale Jade Neale
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Charlotte, Aliya & Emily have done a fantastic job selling my property! Could not ask for more - outstanding service!

Tom Garvie – Seller
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Review from Google Reviews on 12/06/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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