Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

This was the third time using up estates when buying/ selling a house. They are always lovely, friendly and helpful. They have a team for each part of the process and a dedicated person you can speak too. Can’t recommend them enough. Emily and our team were a pleasure to work with.

Claire Pagett – Seller
Five star rating icon
Review from Google Reviews on 23/07/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
quotation mark graphic

I would highly recommend Up estates. From valuation (Charlotte) to completion they were helpful , friendly and highly professional .
Nothing was too much trouble for Emily .. always answering our queries via email or phone .
Thanks again you were brilliant . You made this process a whole lot easier .

Bev Green – Seller
Five star rating icon
Review from Trustpilot on 22/07/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
quotation mark graphic

Up Estates have provided us an excellent service, Emily has been so helpful and knowledgeable throughout. She has been a pleasure to work with.

Angela – Seller
Five star rating icon
Review from Trustpilot on 22/07/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
quotation mark graphic

Great team at Upestates. Have used them many times in home moves. Professional friendly and get the job done. Great advice and Emily really worked hard to progress our latest sale.

Nick Courtney – Seller
Five star rating icon
Review from Google Reviews on 19/07/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
quotation mark graphic

Jade and Emily were excellent with their professionalism. They were very supportive through out the process of purchasing our first home. Many thanks to Up estate team. Highly recommended.

Neethu Sebastian – Buyer
Five star rating icon
Review from Google Reviews on 17/07/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
quotation mark graphic

Our experience with UP Estates has been great.
They have been patient with us and our buyers, always been available to speak to if there has been an issue.
And at a fraction of the cost of high street agents.

LB – Seller
Five star rating icon
Review from Trustpilot on 16/07/2025
quotation mark graphic

From the very first meeting with UP Estates we have been pleased with the service we have received. They currently manage our letting. They are an approachable team of professionals and have been efficient in dealing with any issues that have been raised. Katie has been our main point of contact and we are pleased with her professionalism - proactive, friendly and efficient. Thank You.

Angela Dawes – Landlord
Five star rating icon
Review from Trustpilot on 15/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
quotation mark graphic

I have used Up estates to sell many homes since they started their business. We have always received good advice and they are willing to discuss the sales price. They are professional and good communicators. Becky was excellent in negotiating with buyers and Emily was great in the sales progression keeping the solicitors informed and the buyer. I had prompt emails and call backs , she was busy. Simon did take some lovely photos. They are very competitive in price. Great value money. I have moved 19 times so I have experiences before Up estates started but they are the local number 1 company. We wish them all the best with their future business

Angela Courtney – Seller
Five star rating icon
Review from allAgents on 14/07/2025, relating to employees...
A photo of Simon Gallacher Simon Gallacher
A photo of Emily Norbury Emily Norbury
A photo of Becky Arrowsmith Becky Arrowsmith
quotation mark graphic

Very professional, robust, innovative and supportive business. Chris and his team are always there to help and advise. Special thanks for Chloe who's doing an amazing job for me with lettings management. 5 STAR !!!

Dominik Gorgol – Landlord
Five star rating icon
Review from Google Reviews on 14/07/2025, relating to employees...
A photo of Chris Maughan Chris Maughan
A photo of Chloe Kerwin Chloe Kerwin
quotation mark graphic

I’ve chosen Up Estates as the letting agent for my property, and I couldn’t be happier with the service. From my very first conversation, the whole lettings team have been incredibly helpful and responsive with any queries I’ve had.

Throughout the entire process, they’ve kept in touch regularly, which has given me great peace of mind. Chloe, who manages my property, is fantastic, she always keeps me updated, and communication with her has been really easy and straightforward.

I would highly recommend Up Estates to anyone looking for reliable and professional letting services.

Hema Patel – Landlord
Five star rating icon
Review from Trustpilot on 12/07/2025, relating to employees...
A photo of Chloe Kerwin Chloe Kerwin
quotation mark graphic

A great experience with Katie, she is fantastic. Always keep us updated on everything happening and we had no issues so far.

Pardeep Singh – Seller
Five star rating icon
Review from Google Reviews on 11/07/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
quotation mark graphic

I've had an excellent experience dealing with Up Estates. From start to finish, the team has been professional, responsive, and supportive. A special thank you to Elena, who has been outstanding to work with - her communication, efficiency, and professionalism made the entire process smooth and stress-free.

Also, a big shout-out to Kezia in the accounts team, who has been equally helpful and professional, handling everything with great attention to detail and always quick to assist. Overall, Up Estates has a fantastic team, and I highly recommend them to anyone looking for a reliable and well-organised estate agency.

Sathiskumar Devadas – Landlord
Five star rating icon
Review from Trustpilot on 11/07/2025, relating to employees...
A photo of Elena Copaciu Elena Copaciu
A photo of Kezia Maughan Kezia Maughan
quotation mark graphic