Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

We have had the pleasure of working with Keeley, Chloe, Elena on the lettings team over a number of years finding and managing-tenants for both our properties. They continue to be friendly, professional, always responsive and available to answer any questions or needs. Overall a real pleasure to work with and thoroughly recommend.

Ali – Landlord
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Review from Google Reviews on 23/10/2025, relating to employees...
A photo of Keeley Goadby Keeley Goadby
A photo of Chloe Mangham Chloe Mangham
A photo of Elena Copaciu Elena Copaciu
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I recently bought my new home through Up Estates and had a fantastic experience from start to finish. The whole team was professional, friendly, and always willing to go the extra mile to help. Communication was excellent throughout the process — they kept me updated at every stage and were quick to respond to any questions I had.
Everything felt smooth and stress-free, and I really appreciated how knowledgeable and supportive the staff were. Buying a house can be daunting, but Up Estates made the entire process straightforward and positive.
I’d definitely recommend Up Estates to anyone looking to buy or sell a property. A great team that truly cares about their clients!

Jonathan Barrow – Buyer
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Review from Google Reviews on 22/10/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
A photo of Jade Neale Jade Neale
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Katie proctor I have found she has been efficient helpful and nothing seems to be to much trouble for her. I certainly will continue doing business with up estates now and in the near future

Yvonne Moore – Landlord
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Review from Trustpilot on 22/10/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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I use Up Estates to find and reference all my tenants and to say they are exceptional at everything they do is an understatement. The lettings team and i mean every one of them are professional, polite, friendly and exceptionally very good at finding the right tenants. I would recommend them to all landlords.

Pat Leatherland – Landlord
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Review from Trustpilot on 16/10/2025
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I am in the process of selling my house through UP estate. Jade was very professional and kept me updated and was helpful in the transition over to Emily who took over the sale at the next stage. She was always very busy but made time to call me back. She is very reliable and very approachable. Thank you Jade thank you UP estate team and Thank you Emily! We cannot wait to be in our new home!

Max West – Seller
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Review from Trustpilot on 15/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Up estates were my preferred choice when it came to selling my house. From the initial phone calls for valuation throughout the sale process, Jade demonstrated professionalism, a resounding market knowledge and kept me informed at every stage even when I granted an open house. Any concerns I had were addressed promptly and I can say I had a very cordial working relations with up estates particularly Jade. I highly recommend them.

Vitus – Seller
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Review from Trustpilot on 15/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Chloe and the team at upstate’s are really helpful. Chloe is really kind and great at what she does, so is the whole team. Made my move in a smooth process :)

Calvin Dsouza – Tenant
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Review from Google Reviews on 10/10/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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I had a very good experience with up Estate
They dealt with selling my house professionally and accurately
Jade is very helpful, honest and always available to talk to as well as calling or emailing to discuss the outcome
Thank you so much for the hard work

Ali Ahmedi – Seller
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Review from Google Reviews on 10/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Jade and Aliya have been wonderful to work with, making my sale and purchase faultless 👍🏼

Dave – Seller
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Review from Trustpilot on 10/10/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Jade Neale Jade Neale
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I was really pleased with Jade, Jade kept in touch frequently keeping me updated the both viewing, and feedback, thanks for selling my property

Mandy Young – Seller
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Review from Trustpilot on 09/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
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We are so pleased that we chose UP ESTATES to sell our house.
Up to now Jade and the team have been very helpful. They have answered all our questions and queries. And we are very pleased with the on-line dashboard, which keeps us up to date with the progress of our sale.

Deborah and Paul – Seller
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Review from Trustpilot on 09/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
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We purchased our dream home through UP estates,
Emily who dealt with us following agreement in principle was amazing, really responsive, understanding as our situation was quite complicated and she really supported us in getting our dream home.

Lyn – Buyer
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Review from Trustpilot on 01/10/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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