Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

The whole experience from viewing to signing the contract was smooth.
They respond to any queries quickly and with true professionalism. The staff are great and fantastic. Dealt with Elena after my viewing, and she is amazing and always helpful.
I would recommend them to anyone.

Ijeoma Ekwemuka – Tenant
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Review from Trustpilot on 26/09/2026, relating to employees...
A photo of Elena Copaciu Elena Copaciu
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I've previously used up estates in the past with no negative dealings. So I decided to use again. Emily was my main contact who was very pleasant to deal with. I was kept up to date with potential viewings and any feedback given. The house didn't take long to sell so it was a smooth transaction. I thoroughly recommend them. Many thanks to the up estate team for their hard work and communication throughout.

David Gardiner – Seller
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Review from Trustpilot on 25/09/2026
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I had a great experience working with Jess throughout the process of buying my house as first time buyer. She was incredibly helpful, professional, and supportive from start to finish. She made everything much easier by keeping me informed, answering all my questions, and helping to keep the process moving smoothly. She was always approachable, patient, and quick to respond whenever I needed assistance. I really appreciate all the time and effort they put into helping me through the process. I would happily recommend them to anyone looking to buy a property.

Ms Ioanna Alexandri – Buyer
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Review from allAgents on 24/09/2026, relating to employees...
A photo of Jessica Brandt Jessica Brandt
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I’ve had a positive experience so far with the team. A special thank you to Aliya for being absolutely remarkable, professional, responsive and very supportive. I appreciate the excellent service and happily recommend the team.

Mrs Foyeke Aniefiok – Buyer
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Review from allAgents on 24/09/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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Working with Up Estates has been a great experience. They have worked quickly and efficiently and have communicated clearly throughout the whole experience. Aliya has been amazing and responsive which has allowed everything to progress seamlessly. We’re extremely grateful to Simon and the whole team for all their hard work.

Savannah Miller – Seller
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Review from Google Reviews on 23/09/2026
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Great rates and an even better service. Up Estates were responsive throughout the sale of my property and a particular thanks to Emily who was great. Highly recommend their services

Zeyn Shah – Seller
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Review from Trustpilot on 22/09/2026
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Emily from Up Estates really worked hard to get out sale completed. The fixed fee for the sale was very competitive and I was initially worried that once we had signed up and our listing went live they would be less enthusiastic. But I should not have worried. They have been very proactive with communication and advice. A brilliant 5 star service

Peter Walley – Seller
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Review from Google Reviews on 22/09/2026
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Can’t believe we’ve been in our house over a year now and I’m only just finding the time to leave a review. We worked with Emily N during the process of buying our first home last summer and she was wonderful. She answered any questions and was often more helpful than our solicitors. Everything ran smoothly from start to finish and just over a year in we still love our house that is now a home. Sorry it has taken me so long to leave a review, life gets away with you! Thanks for all of your help!

Tamzin-jayne Powell – Buyer
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Review from allAgents on 21/09/2026
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Aliya Uddin Helped us from viewing the property, to putting in our offer and having it accepted. She was absolutely brilliant nothing was too much trouble and if she couldn’t give us the answers straight away she got them and called us straight back. We were really pleased with the service from up estates.

Kirsty Grinter – Buyer
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Review from allAgents on 19/09/2026
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We rented a house through Up Estates and Charlotte made the whole experience super easy and hassle free. Nothing was too much trouble. I would highly recommend.

Rob Pitcher – Tenant
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Review from allAgents on 19/09/2026
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Highly recommended, we were drawn to UP Estates due to their price structure. Recommended by a friend who was impressed with their strategy. We are so glad we chose them. All the staff are fabulous, great communication. All in price, with no nasty surprises.
Professional, friendly, always available, just all round superstars to be honest! Kept us updated during the process of viewings via their portal, emails and phone calls.

Jan Camper – Seller
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Review from Google Reviews on 16/09/2026
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We dealt with Jade during our sale and I have to say she is really fantastic and a real asset to UP Estates. Always keeping us updated whether by phone or email and working hard to get our property sold for the right price. Even when we were unsure about several things she was always there to provide advice!

Also wanted to give thanks to Charlotte who dealt with us at the beginning of the process from getting our property listed and the original on boarding work.

Amir Pathan – Seller
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Review from Google Reviews on 15/09/2026, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Charlotte Hemmings Charlotte Hemmings
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