Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Every single person we spoke/dealt with has been absolutely amazing especially Jade Neale. From the get go Jade has been so helpful and very pro active in getting viewings booked for our property and to finally selling. Nothing was too much for Jade. A true asset to Up Estates. They really are lucky to have someone so professional yet friendly and down to earth. I cannot recommend Up Estates enough and if anyone is lucky to have Jade sell their property-it will be gone in no time! A huge thank you to Charlotte Hemmings also, who came out to our property and took amazing photos.

Farhana Ahmed – Seller
Five star rating icon
Review from Google Reviews on 20/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Charlotte Hemmings Charlotte Hemmings
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Excellent service from Up Estates. We decided to use them as they were selling a property we were interested in, and went with them to sell our own house. The service from Jade and Aliya in particular has been excellent. Calls were returned quickly, we were kept informed and they were generally very professional, efficient and friendly. Would recommend Up Estates to anyone wanting to sell their property.

John W – Seller
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Review from allAgents on 19/12/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Jade Neale Jade Neale
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A special mention to Jade for managing our sale, Aliya for guiding us through the purchase, and Emily for successfully closing out both the sale and purchase negotiations. Everyone was professional, proactive, friendly and genuinely supportive from start to finish. After working together for such a long period, it really felt like dealing with people who cared about getting the best outcome for us.
Thanks to their persistence and dedication, we’re delighted to finally be completing and moving into our dream home before Christmas.
Highly recommend UpEstates to anyone looking for a committed and professional estate agency team.

Gary, Seema & Arjan – Seller
Five star rating icon
Review from Trustpilot on 18/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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From our very first meeting with Chris we felt extremely comfortable with his honest, professional and open approach and the straight forward and flexible fee structure offered by UP Estates.
During the process of selling our house we engaged with a number of team members, namely, Aliya, Charlotte and Emily. They were always polite, friendly and very helpful and kept us advised and informed throughout.
We would have no hesitation in recommending the team at UP Estates and thank them for guiding us through seamlessly. All of this great service provided at exceptionally (not inflated rates) good value.
All the best from Mick, Kate and Rory

Mick Dulku – Seller
Five star rating icon
Review from Trustpilot on 18/12/2025, relating to employees...
A photo of Chris Maughan Chris Maughan
A photo of Aliya Uddin Aliya Uddin
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
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Up Estates are a team of real knowledgeable and passionate estate professionals.
They have managed our properties for over five years and are simply the most responsive to both landlord and tenants alike.
We are very pleased with the services we receive from them.

Vuyc Limited – Landlord
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Review from Trustpilot on 17/12/2025
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Charlotte Hemmings who had a professional and reassuring manner from first meet deserves a mention for taking us from an initial valuation meeting to on the market in days with some excellent photography. As a team Up Estates facilitated an expedient sale, were very transparent on price, proficient with organising viewings and consistent with communication.
Emily Norbury was also great at keeping us reliably in the loop during the various stages of completion. Couldn’t recommend Up Estates any more for folks looking to sell a house.

Gav – Seller
Five star rating icon
Review from allAgents on 17/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
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Excellent estate agent. Elena and the lettings team are fantastic. Great experience so far with renting out our property. Always available, friendly, professional and helpful.

Jon – Landlord
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Review from Trustpilot on 16/12/2025, relating to employees...
A photo of Elena Copaciu Elena Copaciu
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Chloe and the lettings team at Up Estates did a fantastic job getting my house . They guided me thgough the entire process and were a great pleasure to work with.

Pawel – Tenant
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Review from allAgents on 14/12/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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Jade has been amazing through out the whole process. She was quick to respond and maintain the communication between two parties. Excellent job.

Subhra Thapa – Buyer
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Review from Google Reviews on 13/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
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We had a very pleasant experience working with Up Estate Coventry when selling two properties with them a few months ago. One property received an offer and was accepted within just 7 days of being listed, while the other achieved an accepted offer within two weeks—despite previously being listed with another agent for four months with no offers.
A huge shout-out to the team who supported us throughout the process:
• Charlotte – for her proactive communication, accurate valuations, excellent photography, and strong marketing.
• Aliya – for her dedication to negotiations and securing the best possible outcome for us.
• Jade – for her professionalism and seamless communication throughout the sale.
• Emily – for her persistence in chasing multiple parties to ensure the sales progressed smoothly.
We highly recommend Up Estate to anyone considering selling their property and would happily work with them again in the future.

Xiao Vicky – Seller
Five star rating icon
Review from Google Reviews on 13/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Charlotte, a property valuer at Up Estates Coventry, recently valued a house I sold through the agency. She and her colleagues were highly professional and demonstrated strong market knowledge, making the process smooth and straightforward. I would confidently recommend Charlotte and the UpEstates team for reliable property advice.

Gian Pancaldi – Seller
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Elena was great help and always friendly thank you highly recommend

Raza Ali Khan – Landlord
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Elena Copaciu Elena Copaciu
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