Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Aliya from Up Estate was very helpful throughout our house sale. She kept us regularly updated and responded quickly whenever we had questions. Her support made the process much smoother, and we really appreciated her help. Would definitely recommend.

Eva Zhu – Seller
Five star rating icon
Review from Trustpilot on 29/01/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
quotation mark graphic

Excellent service from Aliya who has kept me fully up to date during the process and continues to be supportive during a difficult sales period. Hopefully we are nearly there ! Thankyou

RW – Seller
Five star rating icon
Review from Trustpilot on 28/01/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
quotation mark graphic

I had been with an online agency for almost a year without any success in finding a buyer for my house. Up Estates done a brilliant job. I was kept up to date with the progress. My point of contact was Aliya who was always on hand to answer any questions, when she was not available her colleagues were familiar with my case. Giving them 5 stars isn’t enough they deserve more. Thank you to the whole team.

Linda – Seller
Five star rating icon
Review from Trustpilot on 27/01/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
quotation mark graphic

Great service as always from Up Estates and a big thank you to Chloe Mangham. These folks always provide a great service and are a pleasure to work with.

Matt – Landlord
Five star rating icon
Review from Google Reviews on 26/01/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic

Katie has been amazing throughout this whole process! She’s answered all our questions and has provided incredible customer service.

Andry Rosca – Tenant
Five star rating icon
Review from Trustpilot on 23/01/2026, relating to employees...
A photo of Katie Proctor Katie Proctor
quotation mark graphic

Katie has been amazing throughout this whole process! She’s answered all our questions and has provided incredible customer service.

Andry Rosca – Tenant
Five star rating icon
Review from Trustpilot on 23/01/2026, relating to employees...
A photo of Katie Proctor Katie Proctor
quotation mark graphic

Jade from Up Estates dealt with the sale of my Mothers house, who is unfortunately now in a care home. She was very professional, very friendly and is contactable at a moments notice. Her dedication to her client is unquestionable. I would without hesitation use Up Estates to sell my property.

Kevin Tyrell – Seller
Five star rating icon
Review from allAgents on 21/01/2026, relating to employees...
A photo of Jade Neale Jade Neale
quotation mark graphic

I bought through up estates (Nuneaton branch) and I found them to be helpful, communication was good. I was assigned a point of contact, Emily Norbury and she was extremely helpful, got back to me quickly with any queries I had. She was always contactable and friendly. Would highly recommend this estate agency to any one purchasing a property.

Rachel Pybus – Buyer
Five star rating icon
Review from Google Reviews on 21/01/2026, relating to employees...
A photo of Emily Norbury Emily Norbury
quotation mark graphic

Brilliant i would reccomened using "Up estates brilliant through out we were kept informed at every move in procedure.

Jackie Kelly – Seller
Five star rating icon
Review from Google Reviews on 20/01/2026
quotation mark graphic

Fantastic service from Jade Neale and team at Upestates Coventry. Great photos and description of my home. Kept me updated on viewing, correspondence and finally the offer acceptance process. Made a stressful process easy and very pleasant. Thank you so much :)

Reet – Seller
Five star rating icon
Review from Trustpilot on 20/01/2026, relating to employees...
A photo of Jade Neale Jade Neale
quotation mark graphic

All the team at UP Estates were efficient, polite and a pleasure to do business with. I would recommend this company if looking to buy or sell a property.
Thanks

R S – Buyer
Five star rating icon
Review from Trustpilot on 19/01/2026
quotation mark graphic

We recently sold our house through UP estates, and the experience was very positive. From the very first meeting, they were professional, knowledgeable, and incredibly supportive. They provided clear guidance on marketing, and the entire selling process. Communication was outstanding – we were kept informed at every stage and any questions we had were answered promptly and thoroughly by Jade Neale. Everything ran smoothly, and we felt confident and reassured throughout. We wouldn’t hesitate to recommend Up Estates and Jade Neale to anyone looking to sell their property. A really good service with open and honest communication

Alison Malcolm – Seller
Five star rating icon
Review from Trustpilot on 12/01/2026, relating to employees...
A photo of Jade Neale Jade Neale
quotation mark graphic