Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Helpful, professional, prompt in their actions

Graham Parsons – Landlord
Five star rating icon
Review from Trustpilot on 17/05/2026
quotation mark graphic

Chloe from Up Estate Real Estate Agency was absolutely wonderful to work with! She was friendly, patient and helpful throughout the whole process. She always kept us updated and answered all our questions quickly and clearly. Chloe made what can be a stressful experience feel easy and smooth. We are so grateful and would highly recommend her to anyone!

Sonia Khan – Tenant
Five star rating icon
Review from Google Reviews on 10/05/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic

I have been liaising with Becky regarding a recent property purchase and I have been very impressed by the friendly, approachable and professional manner in which she has supported me throughout the process. Any questions or concerns were swiftly addressed and I could not have hoped for a better service as a first time buyer.

Adam Orton – Buyer
Five star rating icon
Review from Google Reviews on 08/05/2026, relating to employees...
A photo of Becky Ball Becky Ball
quotation mark graphic

The lettings team at Up Estates have been fantastic from start to finish, and I want to give special recognition to Chloe Mangham her outstanding service. Chloe managed the entire process of finding and vetting tenants our flat in Nuneaton, and she made what could have been a stressful experience feel completely seamless. Her communication was clear, timely, and genuinely reassuring throughout. She kept us fully informed at every stage, handled all the details with real professionalism, and delivered an excellent result with high‑quality tenants secured quickly. Chloe’s efficiency, knowledge, and friendly approach really set her apart. We couldn’t be happier with the service we received and would highly recommend Up Estates—and especially Chloe—to any landlord looking a reliable and proactive lettings team.

Christine Maydwell – Landlord
Five star rating icon
Review from allAgents on 07/05/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic

Recently bought a property through Up Estates and overall had a really good experience from start to finish. Communication was solid throughout, the team were helpful whenever I had questions, and the whole process felt a lot smoother than I expected when buying a house.

There were a few stressful moments along the way as there always are with house purchases, but Up Estates kept things moving and were quick to respond when needed. Really appreciate all the help getting the purchase over the line. Would definitely recommend them to anyone buying or selling a property.

David Anthony – Buyer
Five star rating icon
Review from Trustpilot on 07/05/2026
quotation mark graphic

The lettings team at Up Estates have been fantastic from start to finish, and I want to give special recognition to Chloe Mangham her outstanding service. Chloe managed the entire process of finding and vetting tenants our flat in Nuneaton, and she made what could have been a stressful experience feel completely seamless. Her communication was clear, timely, and genuinely reassuring throughout. She kept us fully informed at every stage, handled all the details with real professionalism, and delivered an excellent result with high‑quality tenants secured quickly. Chloe’s efficiency, knowledge, and friendly approach really set her apart. We couldn’t be happier with the service we received and would highly recommend Up Estates—and especially Chloe—to any landlord looking a reliable and proactive lettings team.

Christine Maydwell – Landlord
Five star rating icon
Review from allAgents on 07/05/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic

Recently bought a property through Up Estates and overall had a really good experience from start to finish. Communication was solid throughout, the team were helpful whenever I had questions, and the whole process felt a lot smoother than I expected when buying a house.

There were a few stressful moments along the way as there always are with house purchases, but Up Estates kept things moving and were quick to respond when needed. Really appreciate all the help getting the purchase over the line. Would definitely recommend them to anyone buying or selling a property.

David Anthony – Buyer
Five star rating icon
Review from Trustpilot on 07/05/2026, relating to employees...
A photo of Emily Norbury Emily Norbury
quotation mark graphic

I cannot fault the team at Up Estates Coventry. From start to finish they have been excellent. Every member of the team I have dealt with has been professional and helpful. Particular thanks to Alyia Uddin, Jessica Brandt, Emily Norbury and Charlotte Hemmings.

Clare Arnold – Seller
Five star rating icon
Review from Google Reviews on 06/05/2026, relating to employees...
A photo of Jessica Brandt Jessica Brandt
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
quotation mark graphic

I have really been impressed with Up Estates from the start. Friendly staff, easy to get hold of, they always call back.
Becky has been especially good.
Would highly recommend. Up are better than other agents I have used and cheaper too

Julie Rouse – Seller
Five star rating icon
Review from Trustpilot on 05/05/2026, relating to employees...
A photo of Becky Ball Becky Ball
quotation mark graphic

I cannot fault the team at Up Estates Coventry. From start to finish they have been excellent. Every member of the team I have dealt with has been professional and helpful. Particular thanks to Aliya Uddin, Jessica Brandt, Emily Norbury and Charlotte Hemmings.

Clare Arnold – Seller
Five star rating icon
Review from Google Reviews on 05/05/2026, relating to employees...
A photo of Jessica Brandt Jessica Brandt
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
quotation mark graphic

We would highly recommend Up Estates. Aliya was our main point of contact and has been very proactive and professional throughout. She provided clear, thoughtful advice at every stage of the process. Even when we took a short break from the market, she continued to keep in contact and share viewing requests with us, going above and beyond to support the sale of our home. She’s a real credit to Up Estates. We’ve been pleased with the service we’ve received so far, and would certainly recommend Up Estates to anyone else trying to sell a house.

Nian Cowells – Seller
Five star rating icon
Review from Google Reviews on 24/04/2026
quotation mark graphic

We don't regret using Up Estates Coventry. The whole letting process was very smooth and stress free. They are always on top on their game. Our agent Chloe Mangham is amazing and a breath of fresh air. ... always lovely speaking with her, she listens and gets things done ..

Miriam Kyeremeh – Tenant
Five star rating icon
Review from Google Reviews on 23/04/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
quotation mark graphic