Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

We’re in the middle of purchasing a house with Up Estates and the service so far has been excellent. Jade Neale has been amazing — approachable, knowledgeable, and always happy to help. Communication has been clear and consistent, which has made a big difference during what can be a stressful process. Highly recommend Up Estates based on our experience so far.

Kapil Khanna – Buyer
Five star rating icon
Review from Google Reviews on 03/02/2026, relating to employees...
A photo of Jade Neale Jade Neale
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We’re currently in the process of buying a house with Up Estates and so far the experience has been great. Jade Neale has been brilliant — friendly, professional, and always quick to respond to any questions we’ve had. She’s kept us well informed throughout and made the process feel far less stressful. So far, we’re really pleased with the service and would happily recommend.

Bhawna Thukral – Buyer
Five star rating icon
Review from Google Reviews on 03/02/2026, relating to employees...
A photo of Jade Neale Jade Neale
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I had a great experience with Up Estates during my recent property purchase in Coventry. Communication was always quick and clear, and the team stayed proactive throughout the whole process. Everything felt well‑organised and transparent, which made the transaction much smoother and less stressful. A big thank you to the team for their professionalism and support — definitely a reliable agency to work with.

European – Buyer
Five star rating icon
Review from Google Reviews on 03/02/2026
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Thank you so much for selling my house in Just one week Jade Neale. Your team is amazing and professional.

Fawad Atify – Seller
Five star rating icon
Review from Google Reviews on 03/02/2026, relating to employees...
A photo of Jade Neale Jade Neale
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Very pleased I used UP Estates to sell my house. They were efficient and professional throughout and the the sale went through smoothly and with no issues.

Sue Waterson – Seller
Five star rating icon
Review from Google Reviews on 02/02/2026
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Aliya from Up Estate was very helpful throughout our house sale. She kept us regularly updated and responded quickly whenever we had questions. Her support made the process much smoother, and we really appreciated her help. Would definitely recommend.

Eva Zhu – Seller
Five star rating icon
Review from Trustpilot on 29/01/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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Excellent service from Aliya who has kept me fully up to date during the process and continues to be supportive during a difficult sales period. Hopefully we are nearly there ! Thankyou

RW – Seller
Five star rating icon
Review from Trustpilot on 28/01/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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I had been with an online agency for almost a year without any success in finding a buyer for my house. Up Estates done a brilliant job. I was kept up to date with the progress. My point of contact was Aliya who was always on hand to answer any questions, when she was not available her colleagues were familiar with my case. Giving them 5 stars isn’t enough they deserve more. Thank you to the whole team.

Linda – Seller
Five star rating icon
Review from Trustpilot on 27/01/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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Great service as always from Up Estates and a big thank you to Chloe Mangham. These folks always provide a great service and are a pleasure to work with.

Matt – Landlord
Five star rating icon
Review from Google Reviews on 26/01/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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Katie has been amazing throughout this whole process! She’s answered all our questions and has provided incredible customer service.

Andry Rosca – Tenant
Five star rating icon
Review from Trustpilot on 23/01/2026, relating to employees...
A photo of Katie Proctor Katie Proctor
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Katie has been amazing throughout this whole process! She’s answered all our questions and has provided incredible customer service.

Andry Rosca – Tenant
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Review from Trustpilot on 23/01/2026, relating to employees...
A photo of Katie Proctor Katie Proctor
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Jade from Up Estates dealt with the sale of my Mothers house, who is unfortunately now in a care home. She was very professional, very friendly and is contactable at a moments notice. Her dedication to her client is unquestionable. I would without hesitation use Up Estates to sell my property.

Kevin Tyrell – Seller
Five star rating icon
Review from allAgents on 21/01/2026, relating to employees...
A photo of Jade Neale Jade Neale
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