Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Very helpful always answered any questions which helped a great deal for 1st time buyers great experience

Abbie Cresswell – Buyer
Five star rating icon
Review from Trustpilot on 05/03/2026
quotation mark graphic

Highly recommended
I can say working with Charlotte and Jade was a pleasure, and they were caring and supportive throughout 

Lee Symonds – Seller
Five star rating icon
Review from Google Reviews on 05/03/2026, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Charlotte Hemmings Charlotte Hemmings
quotation mark graphic

Jade Neale was such a supportive and thorough negotiator. She went above and beyond for us to smooth the purchase of our first home. We are very grateful for her support, and not just that, she supported us by explaining the process, guiding us through the process, pointing us towards the right people.

Dalia Hussan – Buyer
Five star rating icon
Review from Google Reviews on 04/03/2026, relating to employees...
A photo of Jade Neale Jade Neale
quotation mark graphic

We had a fantastic experience with the Up Estate team from start to finish. We did our first viewing on December 10th, followed by a second viewing just a few days later, and now we’re collecting the keys in under three months — the whole process was incredibly smooth and efficient. Everything was handled professionally, and communication was always clear and reassuring throughout December, January, and February. Many special thanks to Aliya, who was incredibly supportive, responsive, and helpful at every stage. She made what can often be a stressful process feel straightforward and well organised. 

Sarun Mathew – Buyer
Five star rating icon
Review from Google Reviews on 04/03/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
quotation mark graphic

The team at UP Estates were so friendly and helpful.
Great communication and always there to answer any questions we had about our purchase.
Emily was great with seeing the purchase through, always letting us know what was going on. I would definitely recommend these guys for any future sales. Thank you again all 

Michelle Whitehead – Buyer
Five star rating icon
Review from Trustpilot on 27/02/2026, relating to employees...
A photo of Emily Norbury Emily Norbury
quotation mark graphic

1st class service from start to completion

Michael Leavers – Seller
Five star rating icon
Review from Trustpilot on 23/02/2026
quotation mark graphic

Jade and the rest have the team have been super efficient in everything they're done and thankfully not pushy in how they've communicated with us in getting our property on the market and getting the offers turned around. Top job.

Edward Palmi – Seller
Five star rating icon
Review from Trustpilot on 22/02/2026
quotation mark graphic

Lovely team to deal with. Super responsive and proactive. 100% recommend them to anyone buying or selling a property.

Ana – Buyer
Five star rating icon
Review from allAgents on 20/02/2026
quotation mark graphic

Lovely team to deal with. Super responsive and proactive.

Ana Maria Raducanu – Seller
Five star rating icon
Review from Trustpilot on 20/02/2026
quotation mark graphic

Would highly recommend Up Estates. I sold my home and am purchasing my next home through them.
Every call is answered, every query dealt with promptly, viewings organised as soon as possible. 5 star service. I dealt mainly with Jade and Aliya, both amazing. A pleasure dealing with Up Estates.

Pitt Burk – Seller
Five star rating icon
Review from Trustpilot on 20/02/2026, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Aliya Uddin Aliya Uddin
quotation mark graphic

I would like to thank Jade Emily and the rest of the team in selling our house and after sales, we were kept informed though the whole process, after viewing we were always given feedback, I would recommend UP estates to family and friends thanks to the whole team

Mandy Young – Seller
Five star rating icon
Review from Trustpilot on 20/02/2026, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
quotation mark graphic

Emily was very helpful throughout the process, responding to all emails quickly and providing regular updates.

Ms Beasly – Buyer
Five star rating icon
Review from allAgents on 18/02/2026, relating to employees...
A photo of Emily Norbury Emily Norbury
quotation mark graphic