Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Jade and Emily from Up Estates have done an excellent job to help me find the right buyer and sell my house smoothly at an agreed price.
Totally recommend them.
They’re always there when needed and happy to help.

Dimi It – Seller
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Review from Google Reviews on 03/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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The best UP estates agency excellent customer service !
Thank you so much Emily and Jade
Highly Recommended

Suzana Ahmeti – Buyer
Five star rating icon
Review from Google Reviews on 02/12/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
A photo of Jade Neale Jade Neale
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Staff at up estates were very professional and very helpful with all the information and procedures that come with buying a house and would recommend them to all

Nadeem Khaliq – Seller
Five star rating icon
Review from Google Reviews on 02/12/2025
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Very easy to deal with Up Estates. Jade handled the initial viewings and negotiations for us with transparency and ease. It was particularly nice not to be pressured into making an offer before we were ready, and there were none of the tricks that some firms use to speed that process along.
On to the purchase and Emily was our sales progressor. What a breath of fresh air-she answered questions quickly, kept us up to date, and kept the purchase on track and progressing efficiently while also maintaining professionalism.
Having been scarred from our experience with a different firm on a failed purchase, we were a little apprehensive in entering the buying process again, but we needn’t have worried with Up Estates. We hopefully will be in our new house for many years, but if we ever do come to sell we will definitely use Up Estates after our positive experience.

Joanne Herbert – Buyer
Five star rating icon
Review from Google Reviews on 02/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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We had a great experience in selling our house with UpEstates Coventry. The house went on the market on 1st July and by 3rd of July we had an offer which we accepted. Charlotte was our initial point of contact, then Aliyah and Emily they were very friendly and professional. The whole team did their bit and the communication at every stage of the process was excellent Wouldn’t hesitate to use them again! A huge thank you to everyone at Up Estates Coventry

Mr Araujo – Seller
Five star rating icon
Review from Trustpilot on 02/12/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
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I tried to sell my house through two different agencies for a year without any results. After starting cooperation with Up, the house was sold within a week. I highly recommend them. Nice service and good communication. Miss Aliya is always helpful

Wojciech Bogacki – Seller
Five star rating icon
Review from Trustpilot on 02/12/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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I recently bought my new home through Up Estates and had a fantastic experience from start to finish. The whole team was professional, friendly, and always willing to go the extra mile to help. Communication was excellent throughout the process — they kept me updated at every stage and were quick to respond to any questions I had. Everything felt smooth and stress-free, and I really appreciated how knowledgeable and supportive the staff were. Buying a house can be daunting, but Up Estates made the entire process straightforward and positive. I’d definitely recommend Up Estates to anyone looking to buy or sell a property. A great team that truly cares about their clients!

Jonathan Barrow – Buyer
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Review from Google Reviews on 01/12/2025
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Having never been a landlord before I decided to use Up Estates to manage the whole process and also the ongoing management and I have got to say they have done a magnificent job from start to finish, the whole process has gone really smoothly.

Kevin Parsons – Landlord
Five star rating icon
Review from Google Reviews on 29/11/2025
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Emily was extremely helpful and always on hand with any queries.

Pete and Tracy Bilic – Seller
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Review from allAgents on 27/11/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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I don’t usually write reviews but I thought I’d make an exception on this occasion due to the great experience we’ve just had selling our house with UpEstates Coventry. Charlotte was our initial point of contact, she was very friendly and professional. The whole team did their bit and the communication at every stage of the process was excellent Wouldn’t hesitate to use them again!

Peter Hunt – Seller
Five star rating icon
Review from Google Reviews on 20/11/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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I recently brought a home with Up Estates, my first home, and it was an extremely smooth process from start to finish. I spoke with a lot of people throughout, and all were extremely kind and helpful. Definitely recommend!

Nayim – Buyer
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Review from Google Reviews on 19/11/2025
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Up were amazing. They were attentive and helpful at every step of the process. Emily was particularly helpful in easing our buyers during delays in the process. The team were amazing all round. Thankyou up

Katie Smith – Seller
Five star rating icon
Review from Google Reviews on 19/11/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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