Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Excellent estate agent. Elena and the lettings team are fantastic. Great experience so far with renting out our property. Always available, friendly, professional and helpful.

Jon – Landlord
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Review from Trustpilot on 16/12/2025, relating to employees...
A photo of Elena Copaciu Elena Copaciu
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Chloe and the lettings team at Up Estates did a fantastic job getting my house . They guided me thgough the entire process and were a great pleasure to work with.

Pawel – Tenant
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Review from allAgents on 14/12/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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We had a very pleasant experience working with Up Estate Coventry when selling two properties with them a few months ago. One property received an offer and was accepted within just 7 days of being listed, while the other achieved an accepted offer within two weeks—despite previously being listed with another agent for four months with no offers.
A huge shout-out to the team who supported us throughout the process:
• Charlotte – for her proactive communication, accurate valuations, excellent photography, and strong marketing.
• Aliya – for her dedication to negotiations and securing the best possible outcome for us.
• Jade – for her professionalism and seamless communication throughout the sale.
• Emily – for her persistence in chasing multiple parties to ensure the sales progressed smoothly.
We highly recommend Up Estate to anyone considering selling their property and would happily work with them again in the future.

Xiao Vicky – Seller
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Review from Google Reviews on 13/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Jade has been amazing through out the whole process. She was quick to respond and maintain the communication between two parties. Excellent job.

Subhra Thapa – Buyer
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Review from Google Reviews on 13/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Charlotte, a property valuer at Up Estates Coventry, recently valued a house I sold through the agency. She and her colleagues were highly professional and demonstrated strong market knowledge, making the process smooth and straightforward. I would confidently recommend Charlotte and the UpEstates team for reliable property advice.

Gian Pancaldi – Seller
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Elena was great help and always friendly thank you highly recommend

Raza Ali Khan – Landlord
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Elena Copaciu Elena Copaciu
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We sold our house in less than 2 weeks with Up Estates. Charlotte was both personable and professional when she came to value our home and showed it off in it’s best light with the photos she took. She listened to our thoughts on the selling price and we had 10 viewings arranged within a week. Thank You !

Anne Murray – Seller
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Charlotte H. was very good at supporting us through the sale of our house. She was quick and efficient and lovely to work with.

Ramona Arbela Rednic – Seller
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Charlotte the up valuer was professional and polite, We then had aliya who was awesome and helped us through the sales page, she kept us informed of any bids or interest or viewings as we chose to do the viewings ourselves. Emily was the progressor and really made us feel confident in the process along with what was needed for the sale. When we next move we will be using UP!

Ewan Meades – Seller
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Review from Google Reviews on 11/12/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
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Charlotte from UpEstates Coventry valued a house I sold, and she was fantastic to work with. She and her colleagues were professional, knowledgeable, and supportive, making the whole process smooth and stress-free. Their market insights were spot on, and I’d definitely recommend Charlotte and the UpEstates team to anyone looking for property advice or valuations.

Gian Pancaldi – Seller
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Review from Trustpilot on 11/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Currently going through a sale and purchase with Up Estates, as recommended by a work colleague.
So far can't fault them. Chris, the boss has been extremely transparent and helpful from the start, and Aliya in sales has been amazing to work with! She stays on top of things, and is all round a lovely person to deal with.

Paul Thompson – Buyer
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Review from Trustpilot on 08/12/2025, relating to employees...
A photo of Chris Maughan Chris Maughan
A photo of Aliya Uddin Aliya Uddin
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I used Up Estates recently and Katie is so kind and really keeps you informed during the process. I never had many questions as she would be so open and honest with me. I would highly recommend anyone to go through with her. Especially whilst I was on holiday during the process she was so supportive. Thank you so much Katie I will definitely come back to you again.

Santok Odedra – Landlord
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Review from allAgents on 03/12/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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