Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

I used Up Estates recently and Katie is so kind and really keeps you informed during the process. I never had many questions as she would be so open and honest with me. I would highly recommend anyone to go through with her. Especially whilst I was on holiday during the process she was so supportive. Thank you so much Katie I will definitely come back to you again.

Santok Odedra – Landlord
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Review from allAgents on 03/12/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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Jade and Emily from Up Estates have done an excellent job to help me find the right buyer and sell my house smoothly at an agreed price.
Totally recommend them.
They’re always there when needed and happy to help.

Dimi It – Seller
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Review from Google Reviews on 03/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Staff at up estates were very professional and very helpful with all the information and procedures that come with buying a house and would recommend them to all

Nadeem Khaliq – Seller
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Review from Google Reviews on 02/12/2025
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Very easy to deal with Up Estates. Jade handled the initial viewings and negotiations for us with transparency and ease. It was particularly nice not to be pressured into making an offer before we were ready, and there were none of the tricks that some firms use to speed that process along.
On to the purchase and Emily was our sales progressor. What a breath of fresh air-she answered questions quickly, kept us up to date, and kept the purchase on track and progressing efficiently while also maintaining professionalism.
Having been scarred from our experience with a different firm on a failed purchase, we were a little apprehensive in entering the buying process again, but we needn’t have worried with Up Estates. We hopefully will be in our new house for many years, but if we ever do come to sell we will definitely use Up Estates after our positive experience.

Joanne Herbert – Buyer
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Review from Google Reviews on 02/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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The best UP estates agency excellent customer service !
Thank you so much Emily and Jade
Highly Recommended

Suzana Ahmeti – Buyer
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Review from Google Reviews on 02/12/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
A photo of Jade Neale Jade Neale
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Having never been a landlord before I decided to use Up Estates to manage the whole process and also the ongoing management and I have got to say they have done a magnificent job from start to finish, the whole process has gone really smoothly.

Kevin Parsons – Landlord
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Review from Google Reviews on 29/11/2025
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I don’t usually write reviews but I thought I’d make an exception on this occasion due to the great experience we’ve just had selling our house with UpEstates Coventry. Charlotte was our initial point of contact, she was very friendly and professional. The whole team did their bit and the communication at every stage of the process was excellent Wouldn’t hesitate to use them again!

Peter Hunt – Seller
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Review from Google Reviews on 20/11/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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I recently brought a home with Up Estates, my first home, and it was an extremely smooth process from start to finish. I spoke with a lot of people throughout, and all were extremely kind and helpful. Definitely recommend!

Nayim – Buyer
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Review from Google Reviews on 19/11/2025
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Up were amazing. They were attentive and helpful at every step of the process. Emily was particularly helpful in easing our buyers during delays in the process. The team were amazing all round. Thankyou up

Katie Smith – Seller
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Review from Google Reviews on 19/11/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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“Great experience with Jade from up estates had excellent communication throughout the whole process. Really friendly, approachable, and understanding. Made everything much easier and stress-free. Highly recommend!”

Kelly Stapleton – Buyer
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Review from Google Reviews on 19/11/2025, relating to employees...
A photo of Jade Neale Jade Neale
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UpEstates Coventry were great with our home our purchase and Aliya in particular was very helpful throughout the entire process, right from initial enquiry through to completion. I've dealt with estate agents before and this was by far the best experience I've had so thank you Aliya and the UpEstates team.

Manny Dhesi – Buyer
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Review from Trustpilot on 18/11/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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Selling our late mothers house was daunting and emotional but the professionalism and respect shown by everyone at Up Estates throughout the sale was a great comfort

Keith Emery – Seller
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Review from Trustpilot on 17/11/2025
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