Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Had the best experience renting through Up Estates. Everything was quick and smooth. Any queries I had were dealt with straight away

Lindsay Mott – Tenant
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Review from Google Reviews on 05/11/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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I recently purchased a home through Up Estates and had a fantastic experience from start to finish. The team was incredibly responsive, professional, and genuinely supportive throughout the process. Special thanks to Emily, who guided me through the more complex parts of the transaction with patience and clarity. She was always available to answer questions, kept me regularly updated, and made sure I felt confident every step of the way. Compared to other agents I interacted with during my search, Up Estates stood out for their speed, attention to detail, and customer care.

Arun J – Buyer
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Review from Google Reviews on 29/10/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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My Go-To estate agents! I’ve used Upestates on three occasions and each time they have been brilliant. I particularly want to give a shout-out to Emily who has remained calm, professional and hard working. Thank you!

May – Buyer
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Review from Trustpilot on 28/10/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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I really appreciate the team work which helped me a lot in completion of process. Special thanks to jade and emily who were always there to clear my doubts. They were really quick in answering emails and calls, just within few minutes.

Amandeep Kaur – Buyer
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Review from Trustpilot on 25/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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From start to finish we had a great experience from Up Estates when purchasing our new home. We had up to date information and support from both Aliya and Emily. Emily was efficient and professional and always rang us back if she was busy. Emily kept us fully informed as to what was happening and was a pleasure to work with. Thank you Aliya and Emily! We wouldn't hesitate to recommend Up Estates to anyone.

Sara Hambidge – Buyer
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Review from Trustpilot on 24/10/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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Up Estates did a great job of helping me let my property. Chloe answered all my questions and was very professional throughout the process

Acer Wake – Landlord
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Review from Google Reviews on 24/10/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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We have had the pleasure of working with Keeley, Chloe, Elena on the lettings team over a number of years finding and managing-tenants for both our properties. They continue to be friendly, professional, always responsive and available to answer any questions or needs. Overall a real pleasure to work with and thoroughly recommend.

Ali – Landlord
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Review from Google Reviews on 23/10/2025, relating to employees...
A photo of Keeley Goadby Keeley Goadby
A photo of Chloe Mangham Chloe Mangham
A photo of Elena Copaciu Elena Copaciu
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I recently bought my new home through Up Estates and had a fantastic experience from start to finish. The whole team was professional, friendly, and always willing to go the extra mile to help. Communication was excellent throughout the process — they kept me updated at every stage and were quick to respond to any questions I had.
Everything felt smooth and stress-free, and I really appreciated how knowledgeable and supportive the staff were. Buying a house can be daunting, but Up Estates made the entire process straightforward and positive.
I’d definitely recommend Up Estates to anyone looking to buy or sell a property. A great team that truly cares about their clients!

Jonathan Barrow – Buyer
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Review from Google Reviews on 22/10/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
A photo of Jade Neale Jade Neale
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Katie proctor I have found she has been efficient helpful and nothing seems to be to much trouble for her. I certainly will continue doing business with up estates now and in the near future

Yvonne Moore – Landlord
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Review from Trustpilot on 22/10/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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I use Up Estates to find and reference all my tenants and to say they are exceptional at everything they do is an understatement. The lettings team and i mean every one of them are professional, polite, friendly and exceptionally very good at finding the right tenants. I would recommend them to all landlords.

Pat Leatherland – Landlord
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Review from Trustpilot on 16/10/2025
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I am in the process of selling my house through UP estate. Jade was very professional and kept me updated and was helpful in the transition over to Emily who took over the sale at the next stage. She was always very busy but made time to call me back. She is very reliable and very approachable. Thank you Jade thank you UP estate team and Thank you Emily! We cannot wait to be in our new home!

Max West – Seller
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Review from Trustpilot on 15/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Up estates were my preferred choice when it came to selling my house. From the initial phone calls for valuation throughout the sale process, Jade demonstrated professionalism, a resounding market knowledge and kept me informed at every stage even when I granted an open house. Any concerns I had were addressed promptly and I can say I had a very cordial working relations with up estates particularly Jade. I highly recommend them.

Vitus – Seller
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Review from Trustpilot on 15/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
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