Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

Charlotte valued our property she was very good giving confidence in Up estates which made us choose you. Jade has been very pleasant and efficient Emily also regularly updating and also other stuff members a very good team effort thankyou .

Julie Ryan – Seller
Five star rating icon
Review from Trustpilot on 20/06/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Jade and Becky were both extremely helpful in answering any ridiculous questions I had going through my first house buying process, and have continued with good communication as the sale is going on, contacting me with any updates

Emma Chester – Buyer
Five star rating icon
Review from Google Reviews on 19/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Becky Ball Becky Ball
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I would highly recommend UP Estate agents to anyone looking to buy or sell a property. I have been with up since July last year and the team were exceptionally professional and supportive during the stresses and strains of moving house. All the team members are great, a particular mention to Jade who is very professional and knowledgeable. Aliyah again also helpful and professional. Finally when the sale actually took place I was introduced to Emily who managed the sale process and was pleasure to speak with and kept me informed of what was happening. Emily went over and beyond in keeping me informed and pressing for information. Thank you.

Debbie – Seller
Five star rating icon
Review from Trustpilot on 16/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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Fantastic service from beginning to end professional and helpful.
Charlotte Alliah and Jade .
All excellent thanks for making the journey easier

Anne Kilkenny – Seller
Five star rating icon
Review from Google Reviews on 14/06/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
A photo of Jade Neale Jade Neale
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We chose Up Estates to sell our property with, based on a recommendation. And I am SO GLAD that we did! Jade was superb and sold our house within a week, securing the price that we were after. Jade also assisted us in buying our new property the same week, which all went smoothly. It was a fantastic start, and this continued when we were passed over to Emily, who has been our sales progressor and case handler. There are no words other than WOW. Emily has a special skill in making you feel extremely valued as a customer, as she is always available to assist and nothing feels like too much trouble. 5 stars doesn’t feel like enough of a shout out for how outstanding she has been. She really is a star!!

Charlie Young – Seller
Five star rating icon
Review from Trustpilot on 12/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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Excellent service and communication. Highly recommended!

Ray Burgess – Seller
Five star rating icon
Review from Google Reviews on 12/06/2025
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Charlotte, Aliya & Emily have done a fantastic job selling my property! Could not ask for more - outstanding service!

Tom Garvie – Seller
Five star rating icon
Review from Google Reviews on 12/06/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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After living in Essex for over 40 years, I moved to Coventry about 10 weeks ago to be close to family as I get older. I was lucky enough to find a flat for sale near to my son quite quickly and arranged a viewing with Up Estates. The flat is exactly what I wanted, so I put in an offer which was accepted. So now we are in the process of all the necessary work until completion date. I feel very lucky to be in the care of my estate agent firm who have been accompanying me through the process so far with professionalism and friendliness and always been very understanding and helpful towards my questions and concerns. I am very happy to be I their hands during this process and feel very confident that the remaining stages of the process will also be dealt with in the best possible manner. Many thanks to Grace, Jade and Demi

Jutta Austin – Buyer
Five star rating icon
Review from Trustpilot on 11/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Grace McElhinney Grace McElhinney
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Up Estates made the whole house buying process quick and easy (especially doing it all by myself). Simon and Becky showed great communication and answered all of my questions at the start of the process and Emily followed the sales progressions throughout and Demi chased completion right at the end when the sellers solicitor communication lacked. It couldn’t have gone any better - thanks Up Estates!

Jade – Buyer
Five star rating icon
Review from allAgents on 11/06/2025, relating to employees...
A photo of Becky Ball Becky Ball
A photo of Simon Gallacher Simon Gallacher
A photo of Emily Norbury Emily Norbury
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We needed a quick sale and Up Estates were so integral to ensuring this happened for us!

Jade and the team were amazing, their communication was fantastic, they explained the process to us and kept us updated on viewings and progress. Jade was always on hand to help, willing to go above & beyond and provided great advice.

Jade and her team are great at what they do and I'm really grateful for all their help in selling our property.

Jade Skilling – Seller
Five star rating icon
Review from Google Reviews on 11/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Great experience with Jade and the Up Estates team. They gave clear instructions and times, which made the viewing process easy and hassle-free.

Pauli – Buyer
Five star rating icon
Review from Trustpilot on 10/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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Jade and everyone else at Up Estates were excellent. All communications were super clear and they were always super fast to respond. They built good relationships with potential buyers who were all complimentary. Highly recommended!

RB – Seller
Five star rating icon
Review from Trustpilot on 09/06/2025, relating to employees...
A photo of Jade Neale Jade Neale
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