Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

We sold our house in less than 2 weeks with Up Estates. Charlotte was both personable and professional when she came to value our home and showed it off in it’s best light with the photos she took. She listened to our thoughts on the selling price and we had 10 viewings arranged within a week. Thank You !

Anne Murray – Seller
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Charlotte H. was very good at supporting us through the sale of our house. She was quick and efficient and lovely to work with.

Ramona Arbela Rednic – Seller
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Review from Google Reviews on 12/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Charlotte from UpEstates Coventry valued a house I sold, and she was fantastic to work with. She and her colleagues were professional, knowledgeable, and supportive, making the whole process smooth and stress-free. Their market insights were spot on, and I’d definitely recommend Charlotte and the UpEstates team to anyone looking for property advice or valuations.

Gian Pancaldi – Seller
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Review from Trustpilot on 11/12/2025, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
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Charlotte the up valuer was professional and polite, We then had aliya who was awesome and helped us through the sales page, she kept us informed of any bids or interest or viewings as we chose to do the viewings ourselves. Emily was the progressor and really made us feel confident in the process along with what was needed for the sale. When we next move we will be using UP!

Ewan Meades – Seller
Five star rating icon
Review from Google Reviews on 11/12/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
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Currently going through a sale and purchase with Up Estates, as recommended by a work colleague.
So far can't fault them. Chris, the boss has been extremely transparent and helpful from the start, and Aliya in sales has been amazing to work with! She stays on top of things, and is all round a lovely person to deal with.

Paul Thompson – Buyer
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Review from Trustpilot on 08/12/2025, relating to employees...
A photo of Chris Maughan Chris Maughan
A photo of Aliya Uddin Aliya Uddin
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I used Up Estates recently and Katie is so kind and really keeps you informed during the process. I never had many questions as she would be so open and honest with me. I would highly recommend anyone to go through with her. Especially whilst I was on holiday during the process she was so supportive. Thank you so much Katie I will definitely come back to you again.

Santok Odedra – Landlord
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Review from allAgents on 03/12/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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Jade and Emily from Up Estates have done an excellent job to help me find the right buyer and sell my house smoothly at an agreed price.
Totally recommend them.
They’re always there when needed and happy to help.

Dimi It – Seller
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Review from Google Reviews on 03/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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The best UP estates agency excellent customer service !
Thank you so much Emily and Jade
Highly Recommended

Suzana Ahmeti – Buyer
Five star rating icon
Review from Google Reviews on 02/12/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
A photo of Jade Neale Jade Neale
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Staff at up estates were very professional and very helpful with all the information and procedures that come with buying a house and would recommend them to all

Nadeem Khaliq – Seller
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Review from Google Reviews on 02/12/2025
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We had a great experience in selling our house with UpEstates Coventry. The house went on the market on 1st July and by 3rd of July we had an offer which we accepted. Charlotte was our initial point of contact, then Aliyah and Emily they were very friendly and professional. The whole team did their bit and the communication at every stage of the process was excellent Wouldn’t hesitate to use them again! A huge thank you to everyone at Up Estates Coventry

Mr Araujo – Seller
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Review from Trustpilot on 02/12/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
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I tried to sell my house through two different agencies for a year without any results. After starting cooperation with Up, the house was sold within a week. I highly recommend them. Nice service and good communication. Miss Aliya is always helpful

Wojciech Bogacki – Seller
Five star rating icon
Review from Trustpilot on 02/12/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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Very easy to deal with Up Estates. Jade handled the initial viewings and negotiations for us with transparency and ease. It was particularly nice not to be pressured into making an offer before we were ready, and there were none of the tricks that some firms use to speed that process along.
On to the purchase and Emily was our sales progressor. What a breath of fresh air-she answered questions quickly, kept us up to date, and kept the purchase on track and progressing efficiently while also maintaining professionalism.
Having been scarred from our experience with a different firm on a failed purchase, we were a little apprehensive in entering the buying process again, but we needn’t have worried with Up Estates. We hopefully will be in our new house for many years, but if we ever do come to sell we will definitely use Up Estates after our positive experience.

Joanne Herbert – Buyer
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Review from Google Reviews on 02/12/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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