Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

UpEstates Coventry were great with our home our purchase and Aliya in particular was very helpful throughout the entire process, right from initial enquiry through to completion. I've dealt with estate agents before and this was by far the best experience I've had so thank you Aliya and the UpEstates team.

Manny Dhesi – Buyer
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Review from Trustpilot on 18/11/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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Selling our late mothers house was daunting and emotional but the professionalism and respect shown by everyone at Up Estates throughout the sale was a great comfort

Keith Emery – Seller
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Review from Trustpilot on 17/11/2025
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Thank you so much to Emily and the team at UP Nuneaton for there fantastic service during our recent house sale. Every question was dealt with and answered quickly, our property file dashboard was kept updated and the team were so supportive during what was always going to be a stressful time. You have all been brilliant. Highly recommend.

Helen – Seller
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Review from Trustpilot on 13/11/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Absolutely perfect customer service! Can not fault them one bit. Always so helpful and friendly! So thankful for our amazing estate agents everything is always so easily accessible and fast moving when in need. A big Thank you to Chloe who is always there chasing every step of our enquiry! Absolutely brilliant!!!

Caitlyn Bell – Tenant
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Review from Google Reviews on 12/11/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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I sold my house through UP estate recently.Aliya was very professional and kept me updated. Few times I called when she was busy. But she always returned phone call as soon as she can. She is very reliable and very approachable. Thank you Aliya thank you UP estate team!Thank you Jade ,thank you Emily!

Customer – Seller
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Review from Trustpilot on 09/11/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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The process of buying my flat suffered from unforeseen delays, and Emily was very helpful throughout the period, always replying very quickly to messages and question and keeping me informed throughout.

Jutta Austin – Buyer
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Review from Trustpilot on 06/11/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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Had the best experience renting through Up Estates. Everything was quick and smooth. Any queries I had were dealt with straight away

Lindsay Mott – Tenant
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Review from Google Reviews on 05/11/2025, relating to employees...
A photo of Katie Proctor Katie Proctor
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I recently purchased a home through Up Estates and had a fantastic experience from start to finish. The team was incredibly responsive, professional, and genuinely supportive throughout the process. Special thanks to Emily, who guided me through the more complex parts of the transaction with patience and clarity. She was always available to answer questions, kept me regularly updated, and made sure I felt confident every step of the way. Compared to other agents I interacted with during my search, Up Estates stood out for their speed, attention to detail, and customer care.

Arun J – Buyer
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Review from Google Reviews on 29/10/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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My Go-To estate agents! I’ve used Upestates on three occasions and each time they have been brilliant. I particularly want to give a shout-out to Emily who has remained calm, professional and hard working. Thank you!

May – Buyer
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Review from Trustpilot on 28/10/2025, relating to employees...
A photo of Emily Norbury Emily Norbury
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I really appreciate the team work which helped me a lot in completion of process. Special thanks to jade and emily who were always there to clear my doubts. They were really quick in answering emails and calls, just within few minutes.

Amandeep Kaur – Buyer
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Review from Trustpilot on 25/10/2025, relating to employees...
A photo of Jade Neale Jade Neale
A photo of Emily Norbury Emily Norbury
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From start to finish we had a great experience from Up Estates when purchasing our new home. We had up to date information and support from both Aliya and Emily. Emily was efficient and professional and always rang us back if she was busy. Emily kept us fully informed as to what was happening and was a pleasure to work with. Thank you Aliya and Emily! We wouldn't hesitate to recommend Up Estates to anyone.

Sara Hambidge – Buyer
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Review from Trustpilot on 24/10/2025, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Emily Norbury Emily Norbury
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Up Estates did a great job of helping me let my property. Chloe answered all my questions and was very professional throughout the process

Acer Wake – Landlord
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Review from Google Reviews on 24/10/2025, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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