Customer Reviews

We continually strive to give the best service to everybody we work with and are proud of the reputation we have of giving excellent customer service. Take a look at what our customers say about Up Estates.

I really don't know how to praise this company enough! Especially Charlotte, Jade and Emily.. absolutely incredible girls!! They all go above and beyond to help! any questions are answered immediately. Mine has not been a easy sale, but every step of the way, they have kept me in the loop, they have been so patient, nothing is too much trouble!!..Honestly, if you are thinking of selling, Don't go anywhere else!, they are the best.. Thank you girls!

Michaela – Seller
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Review from Trustpilot on 12/08/2026
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I've been impressed by the service I've received from Up Estates for letting out my property. They've exceeded my expectations for using a managed service (which I was worried about as a first time landlord), taking care of everything, and all for a very reasonable fixed fee. Would recommend

Stephen Nicholas – Landlord
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Review from Google Reviews on 24/07/2026
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We recently moved to a home let by Up Estates in Coventry. The team was incredibly responsive. We largely interacted with Joe Cuthbertson, who constantly supported us throughout the process from viewing to tenancy agreement, making sure all of our questions and needs were addressed promptly.
We are highly satisfied with the service and would recommend them to others as well.
Thanks, team Up Estates!

Mohit Raval – Tenant
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Review from allAgents on 23/07/2026, relating to employees...
A photo of Joe Cuthbertson Joe Cuthbertson
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I found myself in a position where I needed to find a rental property on an incredibly tight deadline, and Up Estates completely saved the day.
A massive thank you to Chloe who handled the initial stages of viewing with absolute professionalism. I would also like to commend Joe for going above and beyond during the process and turned the stressful situation into a smooth, successful move.
Up Estates has completely redefined what renting a home feels like. If you want a team that is professional, transparent, and genuinely cares, look no further than Chloe, Joe and the rest of the Up Estate team!

Ograh Gee – Tenant
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Review from Google Reviews on 16/07/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
A photo of Joe Cuthbertson Joe Cuthbertson
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Sold my house through up estates in Coventry what can I say from start to finish an amazing experience all the staff from Charlotte taking amazing photos of the house to Emily and all the staff so helpful I would highly recommend them to sell your house your in great hands will recommend to friends and family 10/10

Rukhsana Rashid – Seller
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Review from Google Reviews on 16/07/2026, relating to employees...
A photo of Charlotte Hemmings Charlotte Hemmings
A photo of Emily Norbury Emily Norbury
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We have had a very good experience dealing with Up Estates, they sold our property in around 2 weeks from putting on the market and all staff were efficient and friendly. Emily chased matters us regularly and completion took place without any issues.

Jackie Prior – Seller
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Review from allAgents on 15/07/2026, relating to employees...
A photo of Emily Norbury Emily Norbury
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Highly recommend - the whole team at Up were excellent, made the process very smooth, and the marketing of our house was brilliant, sold far more quickly than we could have hoped. Thank you Emily for all of the support.

Karl – Seller
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Review from Google Reviews on 09/07/2026, relating to employees...
A photo of Emily Norbury Emily Norbury
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I am very pleased with Aliya, Becky, Jade and the whole team at UP estates. They managed to get my home under contract quickly and kept me up to date every day on progress. I would highly recommend them. Emily is now handling the sale and she also has been wonderful and very proactive in moving things along in the conveyancing process. Thank to you all.

Heather Bennet – Seller
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Review from allAgents on 09/07/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
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Up Estates were absolutely excellent through our process of buying a house. They were helpful, helped chase solicitors to move things forward and were generally just very supportive. I would definitely recommend them. Staff were lovely and professional and supported us when we didn’t understand parts of the process.

Taiba – Buyer
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Review from Trustpilot on 09/07/2026
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I have had the pleasure of dealing with Up Estates for the last 3 years. During this time I have found them to be very professional, reactive and proactive. I would especially like to thank Elena for her account support, she is a credit to the company and is a pleasure to work with.

Beverly – Landlord
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Review from Trustpilot on 07/07/2026, relating to employees...
A photo of Elena Copaciu Elena Copaciu
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We are absolutely thrilled with our experience with Up Estates and cannot recommend them highly enough. From our very first interaction, they completely blew us away.
Our initial enquiry call was answered by Aliya Uddin, and she is genuinely the reason we chose to go with Up Estates in the first place. Right from the start, Aliya demonstrated incredible professionalism and initiative by already having looked up our property before we even got into the details. Her knowledge of the local area was fantastic, and throughout the entire process, she was remarkably responsive and supportive.
What we appreciated most was how she acted as a true advocate for us; Aliya handled all communication with the buyer seamlessly, anticipating our needs so perfectly that she often said exactly what we wanted said without us even having to ask.
We also want to give a special mention to Simon, who was incredibly knowledgeable and provided excellent support through the survey process. Simon is someone who is also knowledgeable, authentic and straight talking. We appreciated his advice.
The entire process was smooth, stress-free, and professional. We are so pleased with the outcome and the exceptional service we received. If you are looking for an estate agent that actually cares and goes the extra mile, look no further than Up Estates!

Zaynab Bharuchi – Seller
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Review from Google Reviews on 06/07/2026, relating to employees...
A photo of Aliya Uddin Aliya Uddin
A photo of Simon Gallacher Simon Gallacher
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I have rented my property through UP Estates and I am very happy with their services. Especially Chloe who has been so helpful throughout the letting process, thank you

Mohammed Fez – Landlord
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Review from Google Reviews on 03/07/2026, relating to employees...
A photo of Chloe Mangham Chloe Mangham
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